Good day Member

I trust that you are happy, healthy and having a wonderful day.

Team,  from all of us in the ERPC (Emergency Response & Prevention Centre) Collaboration Network, a massive THANK YOU for your continued support towards achieving our collective dreams and passions as well as your teamwork.

We have recently introduced and activated a few updates to the TrackBox app such as Language selection, Nag system, Premium membership and Upgrade functionality all of which help to ensure your TrackBox app is performing optimally. To ensure that you have access to all of these features, please upgrade your app to the latest version – available on the app store (Android) or iStore (Apple).

Over the next 4 emails, we will be unpacking each of these updates and providing step by step instructions to ensure you are getting the most out of your TrackBox app.

ERPC Language Selection (Coming Soon):

We are proud to announce that we have recently started introducing a new language selection feature which will allow you to view and use your TrackBox app in either Zulu, Xhosa, Afrikaans or English. This will also mean that your calls to the ERPC will automatically be routed to dispatchers speaking the language of your choice.

How to select your language:

  1. In your TrackBox app, go to the Menu (three white lines at the top lefthand corner)
  2. Select My Vault
  3. Select Language Selection
  4. Select your preferred language (Zulu, Xhosa, Afrikaans or English)

Note: If you have not made any selection your language will default to English.

Please note that this feature is still in progress for  Zulu and Xhosa. While you will already be able to communicate with the ERPC in your preferred language, you may not immediately see the updated language on the app itself.

If you require any assistance please contact our app support centre directly on 08616-23646 / 08616-ADMIN.