MDDR (Mobile Device Data Recorder)

ABOUT MDDR

With the occurrence of violent crimes at an all-time high and theft on the rise, you need to be prepared to protect yourself, your loved ones and your belongings. That’s where MDDR comes in to save the day – and potentially your life.

Ever wondered how your loved ones could come to your aid in an emergency situation if you weren’t able to call for help yourself? Or vice versa? TrackBox have made it easier than ever with the Mobile Device Data Recorder (MDDR) App. Using the same technology as in-flight aircraft data recorders, missing persons and hostages can be tracked through their mobile phones with this ground-breaking app. It is designed to support the TrackBox Emergency app.

The app also aids recovery of stolen mobile devices that have the app installed on them. The device essentially becomes a mobile ‘black box’ that allows us to trace its whereabouts and access data recordings that provide us with further valuable insight into its location – and the thieves themselves.

MDDR has been created to function as your ‘mobile device data recorder’. None of this data is stored anywhere other than as it normally would be on your phone, it simply allows us access to that data in the event of an emergency. We then use that data as best as possible to help track you, your device or assailants in the crime committed against you.

The Anti-Data Theft, Spyware and Privacy Protection feature has recently been added to the MDDR app and links to your user profile. You can protect your data and prevent hackers or individuals who are trying to illegally track you, spy on you or steal your passwords.

MDDR SILENT / DURESS PANIC

This is a covert distress signal used by an individual who is being coerced by one or more hostile persons to hand their phone over and turn it off. When switching the device off, the user is presented with an ‘MDDR Safety Off’ screen, into which you simply enter an incorrect four-digit PIN, as opposed to the correct one set up to deactivate MDDR.

As far as possible we encourage a user to hand the device over to the hostage-taker and let them enter the incorrect PIN.

This triggers the highest form of warning and lifesaving response measures to let the International ERPC know that they are being forced to do something against their will.

Device Theft & Tampering:

Theft of the owner’s device, or tampering, triggers the same response and a data recovery protection process commences. If this is a priority crime where the victim and the perpetrator have come into contact in violent circumstances, the same in-field response will follow.

Investigation & Response Activation Plan:

The main role-players are SAPS, The Hawks, Crime Intelligence, Hostage Negotiators, Flying Squad, K9, Netcare Advanced Life Support, VCAT, Air Support Services and the National and International ERPC.

Emergency Protocol:

The moment that an incorrect PIN or combination thereof is submitted the following elements of information are captured and sent to the ERPC as available:

  • A 30 second sound recording
  • GPS coordinates
  • A photo from your front camera (potential identification of perpetrator)
  • 1 further 1-minute sound recording is sent afterwards to furtherconfirm your situationThis helps Control Room to assess the situation and to verify that you are safe as well as identify potential perpetrator.

NB: No data ever leaves your phone until such time that an emergency has been activated and only after the 6 step authorisation protocol has been successfully completed.

This pioneering tracking technology will only be used in high level investigations and for lifesaving intervention purposes, as well as stolen cell phone recovery. The collection of mobile device data will assist and facilitate the investigation of:

  • Murder
  • Rape
  • Abductions
  • Armed Home and Business Robbery
  • Hijacking
  • Hostage Situations
  • Missing Persons Cases
  • Serious and Violent Crimes
  • Vehicle Accidents & Scene Reconstruction
  • Mobile Device Anti-Theft and Recovery
  • Anti-Data Theft, Spyware and Privacy Protection.

PRIVACY PROTOCOL:

Maybe you’re excited about the potentially life-saving benefits this app could provide you and your loved ones with, but you’re worried about your privacy. While it can be scary to allow data of such a personal nature to be accessed and recorded, our number one priority is to ensure all data is secure. The potential benefits certainly outweigh the fear of sharing personal information.

Our authorisation process is rigorous, with 6 steps required before access is granted for a fixed time period only. These steps must be repeated for full access to be granted. Your data will at no point be released to your emergency contacts or the general public – it remains completely confidential.

Steps:

  1. A call to the Emergency Response and Prevention Centre (ERPC) is initiated by a customer or a nominated emergency contact.
  2. The Violent Crimes & Technology Support NPO (VCAT) agent will retrieve the victim’s emergency contacts and call each one until they get through to one.
  3. While on the line, they will ask if the contact is willing to authorise the unlocking of the MDDR app on the victim’s phone for high level tracking and data retrieval.
  4. If they agree, the VCAT agent sends an OTP to the emergency contact and to the National Duty Officer.
  5. While on the phone, the VCAT agent enters the OTP that was sent to the emergency contact and gets the authorisation from the National Duty Officer.
  6. After entering both OTPs, a case is opened and the VCAT agent can unlock the MDDR app on the victim’s phone and view live and historically recorded data.